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FAQs


ORDERS:

If I place an order on line, what is the notification process?

You should receive an email once you place the order and again once the order has been shipped. If you are still uncertain, please contact us.

Is there any way that I can track my order?

We do not currently offer a tracking service. If you have any questions about your order, you can contact us directly.

Can I buy from Nod over the phone?

No. All of our sales are done through the website.

SAFETY

Are your clothes tested and certified for safety?

Yes. The entire Nod product line is compliant and tested, and meet all relevant British safety standards.

Are your clothes fire-retardant?

Most children’s clothing is not fire retardant as industry standards dictate that if a piece of kids' or infant clothing is going to be fire-retardant it has to be coated with a chemical. Nod tries to keep its clothes as natural as possible using mostly natural fibers.

OTHER:

Does Nod offer a gift service?

Not yet. We’re working on it.

I have a store and would like to sell Nod products. What are your wholesale opportunities?

For wholesale opportunities, please contact Laura.mooney@nodlondon.com